Archive for the ‘Opinion/rant’ Category
When I used to do media relations for a university, I was — all modesty aside — pretty good with a news hook. When there was a disease outbreak, a political crisis, or whatever, I could find an expert in our faculty and get that person in front of microphones pretty darn quickly. I remember the big power outage in 2003. I got a call from a radio program doing crisis coverage asking if I had any experts in history of society before electricity. As it happened, I knew a great social historian who was both expert in that period of history and a good interview. I told the producer “Give me a minute”, hung up, found the prof’s home phone (everything was shut down), called him, and within 10 minutes, he was on live national radio talking about the changes that widespread electrification brought to Canadian society and what this power outage could teach us.
But there’s a material difference between finding a news hook and newsjacking. Newsjacking is an attempt by an organization to exploit an event for its own purposes. This can be done well. For example, when there was a power outage at the Super Bowl, Oreo had a spectacularly successful tweet out in mere minutes:
But that’s a best-case scenario.
- A fashion house sending out a release and photos showing actor Amy Adams with one of its handbags. The photo was taken at Philip Seymour Hoffman’s funeral service.
- Another fashion retailer using the unrest in Syria to create a “boots on the ground” themed tweet. (Two of three examples from this blog.)
Or, just this morning:
- A PR company suggesting that the death of Robin Williams was an opportunity to talk about identity theft and pitching their client as an interview.
I guess it needs to be said. This is wrong. It’s tacky and tasteless and gross. So I’m going to suggest we do a couple of things.
- If you receive this sort of messaging, don’t use it. Don’t make it successful. Contact the company and tell them how offensive their action is. Tell them this will cause the opposite of their desired goal (whether that’s sales, media attention, or whatever). Don’t share their content. Don’t give it a life that it doesn’t deserve.
- If your company is being told it should do this, be very cautious. If the idea is related to some sort of tragic event, it’s almost impossible to think of a good reason to do it. Run it past some people not connected to the idea. See if it seems tacky or opportunistic. Err on the side of caution.
Communicators — we can be better than this. Please don’t do this.
I was shocked today to get pointed to a post on the Hootsuite blog by friend Kami Huyse. The post “What is the most sought-after selfie?” looked at recent famous selfies. What galled me was this paragraph:
2014 was the year of the first billion-dollar selfie. During the 2014 Oscars, Ellen DeGeneres snapped a group selfie, rumored to be sponsored by Samsung, with the likes of Brad Pitt, Angelina Jolie, Bradley Cooper, Julia Roberts and Meryl Streep. She then uploaded the photo to her Twitter account and ended up getting millions of retweets from people around the globe. Maurice Levy, CEO of advertising firm Publicis, said that the Oscar selfie was worth between $800 million to $1 billion to its client Samsung.
I immediately shared some inappropriate words, then I left a comment on the post. But apparently I still have more to say.
Lévy is the CEO of a gigantic conglomerate of agencies lumped together as Publicis Groupe, and he was doing a talk at the MIPTV summit in April, just after the Academy Awards. Here’s the crucial quote:
The quote: “The earned media — all the buzz which had been done around the Oscars — represents roughly a value between $800 million and a billion US dollars, because it has been mentioned all around the world, and the Samsung phone has been either mentioned or seen.”
M. Lévy has, no doubt, achieved great things. His group of companies generated $2.3 billion in revenue (US dollars) in the first quarter of 2014. Compared to me, he’s a top predator, and I’m an amoeba. So I am shocked to see a man of his stature, in his position, use a metric that has been so thoroughly discredited — Advertising Value Equivalency, or AVE.
AVEs have been around for a long time. And despite the efforts of many professional groups and individuals, they remain. Why are they problematic? I can’t state the reasons much better than this 2003 paper from the Institute for Pubic Relations. I’ll turn the paper’s objections into bullet points for brevity:
- There’s no factual basis for assuming that an “editorial” mention is equivalent to an advertisement
- The credibility of media varies from one topic and one outlet to the other. So using one “multiplier” is impossible
- AVEs only measure what APPEARS, while PR folk often work to minimize coverage or not see something appear at all. This is not measurable by AVE
- Advertisements depend on repetitive mentions to build awareness. “Earned media” cannot do the same
- Not everything is relatable to advertising. If there are no ads on the front page of a magazine, what’s the value of a cover mention?
- If a story tangentially mentions a brand or an organization, does the equivalency relate to the entire story or the portion of the story mentioning the specific brand?
In 2010, a coalition of leading communication organizations agreed upon what came to be known as the “Barcelona Principles.” Principle number five of the seven principles states: “AVEs are not the value of public relations.” Yet, according to PR News earlier this spring, the principles are not being adopted as quickly as might have been expected. Or hoped. And when you have people in the position of Maurice Lévy using these discredited and disavowed numbers, while it remains disappointing, it becomes less surprising.
The lesson for us here? I could simply and flippantly say “Don’t follow leaders.” But there’s a slightly deeper lesson here. Even if you’re working with a “top agency”, even if you’re hiring “the best” — you owe it to yourself and your business to be ready to call BS on what they tell you. Don’t simply assume they know best, that their advice should be taken. If you can’t understand the strategy, or the method of evaluation; if you can’t relate the tactics to your business goals: speak up. Ask for better.
And if you’re a communicator — find a way to help push our industry out of the bad habits that we’ve developed. We can do better. And we know how.
Apparently, the key is to dress like a fool and say a lot of really obvious things very quickly, punctuated by irrelevant personal anecdotes.
David Shing, AOL’s “Digital Prophet”, a/k/a “Shingy”, nails it.
I was pleasantly surprised to discover that — as if by magic — just a few days after writing “It’s hard to be social when you’re not social” about the Canadian federal government’s difficulty grappling with social media, Digital Canada 150, the long, longgggg-awaited digital strategy of the Government of Canada was released on Friday afternoon, April 4.
This is a digital strategy that’s been promised and not delivered by five Industry Ministers since 2006, when the current government was first elected. So if the rest of this post is critical, I have to give the current minister James Moore some kudos for at least publishing something.
The first thing that gave me the willies? A Friday afternoon release. Even though it seems everyone’s wise to the tactic, I still get worried that a Friday afternoon release of anything means there’s a desire to bury it.
The second thing that gave me the willies? The flash animation for the launch, leading to the … flipbook and downloadable PDF, which treat the reader to full-page vanity messages from Industry Minister James Moore and Prime Minister Stephen Harper.
And then we get to the meat of it. There are five pillars to the strategy: Connecting Canadians, Protecting Canadians, Economic Opportunities, Digital Government, and Canadian Content.
Each section has a number of policy directions, followed by a list of things the government has done, will do, and a success story.
A year-and-a-bit ago, Maclean’s magazine writer Peter Nowak wrote this “New Year’s resolution” for a digital strategy. In it, he argued for things like:
- Create a Technology Minister.
- As Nowak put it, “Incubators, incubators, incubators.”
- And a combination of increased broadband service and subsidies and training for those who aren’t currently online.
Veteran Internet observer Michael Geist calls the document “the digital strategy without a strategy“, and points out that of the $5.72 billion the government just raised from a wireless-spectrum auction, the plan identifies far less than that in investment. And IT World Canada’s Howard Solomon quotes Geist and others with some fairly substantive criticism. Openmedia calls it a rehash of previous announcements.
Byron Holland, the president of CIRA, Canada’s .ca registry, wrote in a blog post “The digital economy, and Canada’s digital future, is too important to be left to a series of activities that may or may not relate to one another. We have seen time and time again what happens when leaders get too focussed on day-to-day activities instead of focussing on a strategic direction.”
CIRA’s 2010 submission to one of the consultations that led to this strategy suggested, among other things, that “it is useful for the Government of Canada to benchmark Canada’s performance in the digital economy against other countries and in particular against major trading partners. With this in mind, it might be useful to create an ongoing compendium of publicly available data with an annual assessment of where Canada stands, available on-line.” Sadly, there’s nothing in the strategy about that, and if there were, we might well be quite disappointed with the results.
My particular hobbyhorse last week, and on an ongoing basis, is the federal government’s use of social media in its operations. The Digital Government section offers not the slightest hint that government departments or agencies will see their ability to actually DO social media increase between now and 2017 (the 150th anniversary of Confederation, our country’s founding). The section focuses almost entirely on open data — a useful tool, and not one I’d argue against. But if you were hoping that this document might encourage departmental blogs, or Youtube videos with comments enabled, or Twitter feeds that actually conducted conversations with followers, you are wearing a black armband today.
Our federal government has at its fingertips great levers of power and money. So far, it has not chosen to use those levers to re-engineer government to catch up with what we’re doing in our daily lives, right now. Rather, it’s simply going to pick around the edges of things, drop a little money from time to time, and unfortunately, let its citizens — and its international counterparts — leave it in the dust.
This is an unusual post for this blog, in that it’s not going to have anything you can learn directly from it (I TRY to have something informative in most posts). And it’s fairly personal.
This week is National Suicide Prevention Week in the US, and around the world, September 10 is World Suicide Prevention Day. I’m hoping you’ll read this post and that you’ll contribute to the Team Jacob fundraiser mentioned at the end. So please keep reading.
There’s a great deal that I love about this world, and I don’t really want to leave it anytime soon. Although if a bus hits me tomorrow, so it goes. But that’s not the case for many, many people. One of the people who decided to leave was my brother, around this time of year, 34 years ago. He was 19. I was 13. The loss of a sibling, of someone young, is always devastating. And our family was devastated by the loss of my brother. At that place and time, suicide and mental health were deeply stigmatized. And so there were generous helpings of shame and guilt and concealment to be shared among me, my parents, and my surviving brother. I think the stigma of suicide has been slightly reduced since then, but it’s still there.
The loss of my brother was — for better and for worse — a formative experience in my life. I was shaped in the same way as if you put wet sand into a bucket. When the bucket’s removed, the sand remains formed. And many of my brother’s friends were deeply affected — maybe scarred is the right word — by it. Flowers still show up on his grave, all these years since, anonymously. Perhaps my parents were the most affected. The loss of a child is a breaking of a natural order. The loss of a child by suicide can leave feelings of failure and guilt that can change everything after.
Suicide is an IED. There may be just a crater left, but there’s shrapnel everywhere. One of the saddest, most tragic parts of suicide is that while the undeniable pain and suffering of one person ends, loved ones and friends are plunged into anguish and grief. And while healing is possible, and, for that matter, eventual, it is among the worst of pains that can be imagined. The cliche of suicide being a “permanent solution to a temporary problem” is true, for the person who dies. But for the survivors, it is a permanent problem with only temporary solutions.
So, here’s the thing. We all know that for most people, the circumstances that cause suicidal feelings can and will change. So it’s crucial that there are ways of helping people past their moments of crisis, their dark hour. And that’s what this blog post is really about. The Kristin Brooks Hope Centre, a US-based not-for-profit, operates a unique and powerful service called IMAlive. You’re probably familiar with the idea of a crisis line. Well, IMAlive offers a virtual crisis line. For those in crisis who find it more convenient to communicate via a keyboard, they can be connected with a trained volunteer who can help them get through the darkness.
This isn’t therapy. It’s not a one-time magic solution. It’s a step. A crucial first step.
Suicide takes thousands of lives each year in the US, including more than 4,000 young people. This year, a friend, Anne Weiskopf, suffered the loss of her son Jacob. Jacob was struggling with acute depression, and in a moment of darkness, was gone. She, her husband Douglas, and Jacob’s brother Jared, and a multitude of friends and relations are now working through the grieving process.
So when I heard that the Kristin Brooks centre was doing a fundraiser called the 24-7 Giving Challenge, I wanted to get involved. If the fundraiser meets its goal of raising $50,000, the IMAlive chat service will be able to operate around the clock for a year. That means that whenever someone’s in need, there can be someone there for them. That is amazing. So another mutual friend of Anne’s, Anne Marie van den Hurk, agreed to head up “Team Jacob” to honour his memory and to help see this happen.
If you believe in this cause, if you’ve lost someone to suicide, if you’ve found yourself in that dark place and been helped out by someone — please find it in your heart to give. The amount doesn’t matter. You know what you can give. There are chances at some prizes for donations at various levels, so if that’s a motivator, use that. Pass the word, too. If you donate between September 8 and 14, your donation will get counted as part of the challenge and part of Team Jacob’s total.
What else can you do? You can visit the Team Jacob page. You can learn more about IMAlive or the Kristin Brooks Hope Centre. You could reach out to someone you know needs that support. And if you’re in that dark place, reach out and ask for that support. People care about you.
Suicide is not an answer, no matter what you’re facing.
Thanks for reading this far.
I spent a week with my mom this month. It was the first anniversary of my dad’s death, and it had been a while since I’d seen her, and I thought it was a good time for me to be in Cape Breton. So there I was.
Spending time with an 88-year-old where my access to the Internet was distinctly limited changed my behaviour a little bit. Rather than sitting in my second-floor office typing, I spent a lot of time with her, talking. Or listening to her. I think she’s a bit lonely, and having another person in the house made her want to talk. So I let her.
And so, one day we ended up in Baddeck. Baddeck is a tourist town at one end of the Cabot Trail in Cape Breton. It’s probably best known for its association with Alexander Graham Bell, who lived there for a long time and built the Silver Dart, the first plane to fly in the British Commonwealth (in 1909) and the HD4 hydrofoil that held a speed record for boats for 20 years, and was a giant booster of Cape Breton as a place of pastoral beauty.
Today, it’s got lots of gift shops, ice cream, a museum or two, and a stunning bay full of pleasure boats. And an antique store. We went into the antique store, which had some interesting books (which I didn’t buy), some neat militaria (which I found interesting), and some china (my mom found a lovely cup and saucer). When she got to the counter with her purchase, I jokingly said “Thank God you don’t have any fountain pens, or I’d be in real trouble here.” At which point the proprietor brought out the fountain pens, and I walked away with a classic black and silver Parker 51 for twenty bucks.
It writes like a dream. I’ve used it in a notebook, on some paper, and in a handbound leather journal that I bought in Pisa at Legatoria Dante. Why am I telling you this long preamble? Because of a column I read in my morning paper. In the column, titled “The end of the printed word, revisited”, journalism professor Andrew Cohen argues
“Just when you thought that ink was over and paper was passé, along comes word that the world of books isn’t disappearing after all. In fact, its death has been greatly exaggerated.
Skeptics of the virtual life are scorned as Luddites or antiquarians. With the arrival of every new laptop, tablet and smart phone, we are to fall on our knees in wonder and gratitude.
In two particular but significant ways, though, we may be having second thoughts. One is how we are reading. The other is how we are writing.”
Plainly put, this is a bollocks straw-man argument, which Cohen himself proves in the column. As Shel Holtz so frequently says, “New media does not push out old media.” E-books don’t mean the end of paper books. TV didn’t end movies. The keyboard hasn’t ended the pen. About the only things that have almost entirely disappeared that I can think of are the typewriter, the floppy, and the 8-track. And even typewriters are still being sought out (by the nichiest of niche markets, mind you). The car and the motorcycle didn’t eliminate the bicycle or the train.
I suspect that nobody’s ever made the kind of statements that Cohen uses as the basis of his argument. I love technology. I started using computers with my TI99/4A and haven’t stopped since. I have an e-reader (thanks to a contest run by blogger Andrea Tomkins); I have shelves and shelves of books. I have an iPod crammed with music, and I have hundreds of CDs. I have a computer I’m using to write this post. I have my pens and books to write thoughts and ideas and stories and yes, sometimes blog posts too.
Sometimes I read things digitally. Other times I want a printed version. Sometimes I grab my iPod. Others, I pop in a CD. Or I plug headphones into my computer. It’s not about either-ors. It’s about options. None of us are binary. When it comes to technologies, we’re all omnivores. Dichotomies in this world are all false ones.
If you read or hear something suggesting that A means the end of B, or that the writer or speaker is a member of a scorned minority by virtue of not liking this or that piece of technology, or social media, or whatever — do yourself and the person in question a favour. Politely tell them they’re wrong, and that reducing the remarkable complexities and subtleties of human behaviour to a binary choice is silly.
It’s easy for a business or organization to shy away from taking public stands. Don’t want to offend anyone, right? But when should you take a public stand on something? And how best to do it?
I started to think about this when I saw a stand Toronto Public Health took on July 22.
Toronto Public Health went to Twitter to call for ABC to not add celebrity Jenny McCarthy as a permanent host of their morning talk show The View. McCarthy, originally a Playboy model, has developed a career as an actress, an author, and more recently as an anti-vaccination activist. She has said her son Evan was diagnosed with autism, that the autism was caused by vaccines, and that he has recovered from autism. In a CNN op-ed, she (and then partner Jim Carrey) wrote: “We believe what helped Evan recover was starting a gluten-free, casein-free diet, vitamin supplementation, detox of metals, and anti-fungals for yeast overgrowth that plagued his intestines. Once Evan’s neurological function was recovered through these medical treatments, speech therapy and applied behavior analysis helped him quickly learn the skills he could not learn while he was frozen in autism. After we implemented these therapies for one year, the state re-evaluated Evan for further services. They spent five minutes with Evan and said, ‘What happened? We’ve never seen a recovery like this.’”
McCarthy’s hiring has sparked a significant controversy. The blog post announcing the hiring has hundreds of comments, some supportive, more critical (in my estimation).
So why would Toronto Public Health, a Canadian city agency, go public on this?
I twice asked for an interview with Toronto Public Health, but they chose not to make someone available to me. So I’m going to speculate a little, based on the media release and material they sent me (I guess if I’m wrong enough, they’ll ask for a correction.)
First is the numbers argument, which was amply illustrated by this infographic they distributed when they went public.
When you look at the reduction in incidence of some very serious, if not fatal, diseases, I would suspect that public health professionals felt the potential for misinformation by McCarthy (both explicit misinformation from her discussing her views on the show and the belief that her appearing on the show would lend her credibility) was more important than the risks of going public.
Second, I would guess that there was a discussion of whether going public with opposition would in itself lead to publicizing her views more.
Third, I would assume that while it was more or less certain that Toronto Public Health would gain some widespread attention as a result of their stand, they were more interested in raising awareness of the importance of immunization in their local market.
A media backgrounder from the agency tells of a local outbreak of measles that had been caused by parents delaying childhood measles, mumps, and rubella (MMR) vaccination.
It’s uncommon for a private-sector company will take a proactive stand on an issue, and it’s rare that government departments will do the same (excluding policy decisions, which are government stock in trade, and politicians taking positions, which they do all the time – it’s kind of their job). It’s much more common to see not-for-profits or associations take on the task of taking on a point of principle. But businesses taking stands is far from unheard of: in the US, the same-sex marriage debate has seen corporate interventions on both the pro side (Starbucks’s Howard Schultz telling a shareholder unhappy with the coffee giant’s support of same-sex marriage to sell his shares) and the con side (Chick-fil-A president Dan Cathy tweeting that the repeal of the Defense of Marriage Act was a “sad day” for the US), to point out just one example.
So when you see something happening that your company seems to have an interest in, think about whether you want to take a public stand. Here are some tips:
- Be aware of the risks of speaking out as well as the potential benefits. Prepare yourself for backlash or criticism. Think outside your own organization and supporters. Brainstorm what the strongest opposition to your stand would or could be.
- Decide how relevant the issue you’re looking at is to your organization’s mission. You might have a strong opinion on vaccination. But if your organization doesn’t have a lear link to some aspect of the issue, you run the risk of being accused of “newsjacking” or just making people go, “huh?”
- Ensure you have senior-level commitment to the position. This HAS to be something the leadership of the organization must be comfortable with.
- Base your arguments on information and fact, not on purely emotional appeals, and vet your messaging very carefully.
- Don’t hide any interests your company or organization has in the issue. Transparency will lessen the probability that someone will come back later and attack you for a bias you didn’t disclose.
- Have a listening post set up to monitor the progress of the conversation both before and after you intervene. (I’m going to write about this later this week).
I have to admit to some shock at the announcement that the just-announced successor to Ted Koppel at ABC News’s Nightline program is Dan Abrams. Why?
Because while Dan Abrams has some significant experience in journalism, he’s most recently been a CEO in the PR and marketing industry. Koppel, by contrast, was a lifelong journalist (and, of course, remains a journalist and commentator).
Many journalists leave that trade to begin working as public relations practitioners. That’s nothing new; there are decades of history pointing to that, including my personal history. It’s much less frequent to see people move from the PR industry back to journalism.
For what it’s worth, I think there are good reasons that PR people should be PR people and journalists should be journalists. When you embark on a media relations initiative, the theory is that media coverage tells the reader / listener / viewer that while there may be a “PR angle” to the story, the “media” have judged it worthy of coverage. Hence the phrase “newsworthy.”
There are many ways in which the wall between editorial decision-making and the advertising / marketing / PR / communications world gets chipped away. When I edited some magazines nearly 25 years ago, I would regularly have the sales manager come to me, saying “You know, it’d be great if you covered something about McBlatherston’s, they just took a full page…” I didn’t do that. And the ongoing tension and conflict was a big reason I left that job.
Publications often create “special advertising sections” that use cheaply produced or free copy that surrounds ads. There are “infomercials” that try to mimic the look and feel of news reports or programs. There was the VNR, or Video News Release, which caused quite a scandal in the 2000s. And there are publications which simply sell their editorial space. Sometimes it’s completely obvious, as in a full-page article on a business with a facing page ad for the business; other times, it’s much more subtle.
When Abrams left journalism to start PR businesses, his first idea was to have working journalists consult with corporate clients on communications strategy. That didn’t fly, so he moved on to a suite of websites (probably led by Mediaite, a media news blog) and Abrams Research, “a full service digital and social media agency, specializing in the development of web-based digital marketing campaigns, in addition to advising on social media strategy for non-profit, international, financial, political, sports, entertainment and Fortune 500 clients. In a nutshell, we help brands direct their social media efforts to efficiently reach and engage their target audience(s).” Now, he’s back in journalism as the anchor of a TV show with a fearsome reputation for indepth journalism.
ABC has said that Abrams no longer has any responsibility within the companies that bear his name. But he remains an owner of those companies. I don’t like that. This is a game of perceptions. If and when I watch Nightline with Abrams, I don’t want to be asking myself if the guest is or was a client, or whether there were arrangements made with one of his companies regarding the questions to be asked.
I’ve noticed a trend in retail: auto parts stores selling grocery items; pharmacies selling electronics; office supply stores selling food; grocery stores selling DVDs. I want to buy my drugs and antiperspirant at the pharmacy; I want to buy my food at the grocery store. AND I WANT MY JOURNALISTS TO BE JOURNALISTS, NOT PR PEOPLE.
I think that this sort of thing not only harms journalism, but also reduces the ability of a public relations campaign to actually influence its audience. If there’s no editorial coverage that isn’t bought, if there’s no more trust, why bother doing media relations at all? Just do social media.
Recently, a writer on the Forbes site posted an article about Gary Vaynerchuk’s new social media strategy. Gary Vaynerchuk is the guy from New Jersey who parlayed a family wine business, an undeniable charisma, and the caffeinated energy of THIS guy into a burgeoning social media empire, bestselling books, sold-out speaking tours, and the like.
But the article rubbed me the wrong way. Essentially, the writer left the impression that Vaynerchuk was hiring a factotum. Someone to catch his pearls of wisdom. And a lot of people thought that was a great idea.
I didn’t, and don’t.
And here’s why. Gary V is not that smart, and neither am I. And neither are you.
We all do a lot of thinking during the day. We write, we present, we meet with other people. But honestly, there are very few people that I can think of that are so consistently brilliant that they, and we, would benefit from someone functioning as their scrivener. Wait. Make that nobody.
I recently purged my drafts folder on this blog. I had tons of posts in there that were half done, sometimes three-quarters, sometimes just a sentence. I regularly purge my Evernote of ideas. Why? Because they just aren’t that good. (I can hear someone out there saying “Wait a minute — you have ideas and blog posts worse than what you PUBLISH?!” I know. I’m afraid too.)
I have business ideas that aren’t great. I don’t follow up on them. I have pitches that fall flat. I have pieces of fiction that don’t get finished. Same with podcasts.
Sometimes, we don’t end up with a blog post or a piece of content because we don’t recognize it’s worth. More often, we don’t finish because somewhere in our head, we know that that particular piece of content isn’t our best, that we don’t want it to represent us, and that we can do better.
Think about job interviews. We don’t wear just any old thing. We wear our good job interview clothes. When we’re asked to do an interview or a talk, we don’t just walk up to the mic and say the first thing in our head. We SELECT. We curate ourselves. We EDIT.
Don’t kid yourself. For every great thing we make and do, there are many other things that are merely okay, passable, acceptable, good enough. They may well be acceptable. But that doesn’t mean they deserve to be shared.
I saw a very disappointing infographic this morning, via Dave Forde’s PR in Canada site. Produced by the Max Borges Agency, it chronicles the history of public relations. I was interested to scan it. And so I did. I invite you to do the same:
Okay. Notice something?
- Ben Franklin.
- Tom Paine.
- Ivy Lee advising John D. Rockefeller.
- Edward Bernays advising Coolidge on foreign affairs.
And what do we have representing the last 13 years, the 2000s?
- Taco Bell and the crash of Mir.
- A PR stunt for The Dictator, a movie that hasn’t even made its budget back yet.
- And Oreo tweeting about a power failure.
As entertaining as these entries are, are they telling us something? I think they are. PR practitioners should look at this and ask themselves on what side they fall. Are they contributing substance, or are they simply carrying out stunts? Are they using the tools of communication at their disposal (obviously including the suite of tools that make up “social media”) to make change, to influence people on important issues, or is it about a cookie or a taco?
And if we’re seeking to summarize our contributions to society, are those the best examples we can find? What about the role of Twitter in the Iranian demonstrations? What about the ability of people to organize using social media to create events like Twestival? What about the Tylenol crisis? I could go on.
If public relations is to be considered a serious discipline, doesn’t it makes sense that we take on serious work, and talk about serious issues? And talk about them in public? Sometimes I think I oughtta find a new career.